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Q What is the process of customized equipment? How long is the cycle?

A
Customized service is divided into three steps:

Demand matching: Engineers will confirm technical parameters, production capacity requirements and budget with you within 24 hours;

Scheme design: Provide 3D scheme diagram + bill of materials + quotation within 3-5 working days;

Delivery acceptance: Standard equipment is delivered in 25 days, and complex customized models are ≤45 days (including trial production verification).
Q When the equipment fails, how long will the company respond?

A Domestic customers will start remote guidance within 2 hours, and engineers will arrive for repair within 48 hours; overseas customers will respond to Europe/Southeast Asia within 72 hours and America/Middle East within 5-7 days through the localized service provider network. The spare parts inventory sufficiency rate exceeds 95%, ensuring rapid resumption of production.
Q What does after-sales service specifically include?

A
We provide full life cycle services:

Installation and commissioning: Engineers will be stationed in the factory to complete the online commissioning of the equipment, ensuring a one-time pass rate of ≥98%;

Operation training: Provide 2 days of practical training for production/maintenance personnel (including equipment maintenance and fault prediction);

Regular inspections: Free inspection once every six months during the warranty period, and issue 20 key component health reports;

Software upgrades: Lifetime free updates to the control system (an average of 3 functional iterations per year).
Q Can you provide remote technical support for the equipment?

A
Of course! Through the AR remote assistance system:

Technical experts can view the operating status of the equipment in real time and guide operators to troubleshoot faults;

Support file transfer (such as parameter tables, operation videos), and provide solutions to complex problems within 24 hours;

Overseas customers are equipped with a multilingual service team (English/German/Spanish).
Q Can urgent orders be expedited? How is the cost calculated?

A
Emergency response service is available:

After signing the expedited agreement, the production priority is increased by 3 levels, and the delivery time is shortened to 15-20 days;

The expedited fee is charged at 8%-15% of the total contract price (depending on the complexity of the process);

Urgent orders enjoy free logistics insurance (covering unexpected risks during transportation).

Q What is the process of customized equipment? How long is the cycle?

Q When the equipment fails, how long will the company respond?

Q What does after-sales service specifically include?

Q Can you provide remote technical support for the equipment?

Q Can urgent orders be expedited? How is the cost calculated?

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