Customization
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Pre-sales service: accurately match needs and reduce decision-making risks

Professional consultation and technical diagnosis

 A team of senior engineers provides 1-on-1 demand surveys and free analysis of production processes and material adaptability.

 Generate equipment solution renderings through 3D simulation software to intuitively verify production feasibility.

Customized solution design

 Provide more than 3 sets of equipment configuration solutions based on customer production capacity goals, site layout and budget.

 Support non-standard function development (such as special coating processes, automated online systems).
 

Test machine verification support

 Provide sample trial production services and issue authoritative test reports (including tensile strength, corrosion resistance and other indicators).
 Invite customers to visit the factory on site to witness the equipment performance and process accuracy with their own eyes.
In-sales service: transparent delivery to ensure project implementation

Visualization of production progress

 After signing the order, the production nodes are updated in real time through the ERP system, and the quality inspection reports of key components can be checked in the cloud.
 Equipped with project specialists to hold online meetings regularly to synchronize the progress of equipment assembly and commissioning.

Flexible production support

 Start customized production within 72 hours after accepting the order, and emergency orders can be delivered in 48 hours.

 Redundant inventory management is used for key parts to avoid supply chain fluctuation risks.
 
 

On-site installation and commissioning

 The engineer team is stationed in the factory to complete the online commissioning of the equipment to ensure that the one-time pass rate is ≥98%.
 Provide operator skills training (including practical courses such as equipment maintenance and fault prediction).
After-sales service: escort the entire life cycle and create long-term value

Quick response mechanism

 7×24-hour technical service hotline, providing remote solutions within 2 hours.

 Domestic customers have 48-hour door-to-door repairs, and overseas customers have 72-hour linkage with local service providers.
 

Spare parts & service support

 There is sufficient inventory of core parts, regular spare parts are shipped on the same day, and emergency parts can be shipped by air express.
 Free software upgrades for the equipment for life, and 20% discount on annual maintenance packages.

Customer value-added plan

 Regularly push industry technology white papers (such as interpretation of the new EU gas hose standard).

 Invite to participate in the annual technical seminar and experience the latest research and development equipment first.
We are a leading enterprise specializing in the R&D, production, and sales of flexible metal hose forming machines and plastic pipe and plastic profile extrusion machinery.

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